FREQUENTLY ASKED QUESTIONS
Where are you based?
AT.TITUDE is founded and based in Singapore
Can I customise an order?
Yes, you can, subject to availability & a 10% surcharge imposed. For customisation, do send your request via our email firstname.lastname@example.org & we will get in touch with you for a discussion.
What features do the masks have?
✨Masks are lined in Silk Blend
Will my mask fit me? Do you have different sizing?
All masks have adjustable loop locks and should work for different face sizes!
What is the size/measurements of the masks?
Can I include a personalised message/card with my order?
Yes, we can include a gift card and handwritten messages upon request.
How do I care for my masks?
✨For hygiene purposes, please hand wash mask before use.
✨Rub the mask lining gently under cool running water, with mild soap.
✨For lace & sequin masks, be extra careful & gentle when rubbing the delicate surface fabric. Do NOT soak it in water or with other garments.
✨When washing red-lined masks for the first time, the red might run a little, but will eventually stop. It will not stain the skin.
✨Please also change the PM 2.5 carbon filter after every 5 wears. To place your filter into the mask, slot it into the inner lining of the mask.
Shipping & Delivery
How long will it take for my items to be delivered?
When stocks are available: ~within 1 week
Do you ship overseas?
Unfortunately, we do NOT do overseas shipping at the moment. We are looking to do so in the future, so stay tuned!
I don't want to wait 1-2 weeks for my mask. Can I collect my mask in person?
Due to COVID-19 restrictions, we refrain from having any face-to-face collection of masks.
Exchange & Refunds
Can my purchase be exhanged or refunded?
We do not do refunds.